Acceptable Use Policy (AUP)
1. Introduction This Acceptable Use Policy (AUP) applies to all users of Rocket Fibre’s network and services (the “User”). Rocket Fibre reserves the right to modify this AUP at any time to reflect changes in the law, industry standards, or business practices. Any updates will be published on our website at www.rocket-fibre.co.uk, and it is […]
Code of Practice
Rocket Fibre Residential and Small Business Customer Code of Practice Contents 1. Introduction This Code of Practice provides information on: References to “we,” “us,” and “Rocket Fibre” mean Rocket Fibre Ltd. “You” refers to the customer. This code is reviewed annually or after significant legal changes. It provides guidance but does not form part of […]
Complaints
1. Introduction At Rocket Fibre, we are committed to providing outstanding service and support. However, we understand that sometimes issues may arise. This Complaints Process outlines how customers can raise concerns and how we aim to resolve them promptly and fairly. 2. How to Make a Complaint If you have a complaint, we encourage you […]
Cookie Policy
1. Introduction Rocket Fibre is committed to protecting your privacy and ensuring transparency in how we collect and use data. This Cookie Policy explains what cookies are, how we use them on our website, and how you can manage your preferences. 2. What Are Cookies? Cookies are small text files stored on your device (computer, […]
Terms and Conditions
About the Agreement 1.1. The Agreement between us comprises the following: 1.1.1. The order you submit to us for the supply of the Services (the “Order”); 1.1.2. These Terms which set out the terms and conditions pursuant to which we will provide the Services to your Premises; […]
Traffic Management Policy
1. Introduction At Rocket Fibre, we are committed to providing high-performance, reliable internet connectivity for all our customers. This Traffic Management Policy outlines how we ensure a fair and seamless online experience by managing network traffic efficiently. Our approach is transparent, non-discriminatory, and designed to maintain optimal performance under all circumstances. 2. Traffic Management Principles […]
Corby’s Quantum Leap: Full Fibre with Speeds Up to 2.5 Gb
In the ever-evolving landscape of digital connectivity, Corby is poised to undergo a monumental transformation, and at the forefront of this revolution is Rocket Fibre, your premier Corby Fibre Broadband provider. We stand on the brink of introducing a paradigm shift through our Full Fibre (FTTP) network, heralding a leap into the digital future. This […]
Insights for a Fear-Free Business Broadband | Rocket Fibre
Insights for a Fear-Free Business Broadband As Halloween approaches, our thoughts naturally turn to things that go bump in the night, spooky tales, and the eerie unknown. Surprisingly, for many businesses, one of the most frightening aspects is their broadband. While it might not seem particularly scary at first glance, the uncertainty about the type […]
Distinguishing NAT from CGNAT: Unveiling the Differences
Understanding the distinction between NAT and CGNAT is crucial for professionals working in networking or internet infrastructure. Although these technologies share similar objectives, there are notable differences that distinguish them. NAT (Network Address Translation): NAT, or Network Address Translation, is a networking technique facilitating communication between devices on a private network and the internet […]
UK Gigabit: A Faster and More Connected Future
The United Kingdom has taken a significant stride towards ensuring that its citizens and businesses have access to the fastest and most reliable internet possible with the introduction of the new gigabit legislation. New laws aim to make it easier for broadband providers to roll out gigabit-speed internet services to homes and businesses across the […]