VPN Privacy Policy

Please note that, in this document, reference to “we”, “us”, “our” and Rocket Fibre denotes Rocket Fibre Ltd, trading as “Rocket Fibre”. Registered number 12821973, whose registered address is: Unit 5 Perth House, Corby Gate Business Park, Corby, Northamptonshire, NN17 5JG. Reference to the “parties” means both Rocket Fibre and you, the residential customer.
At Rocket VPN, we prioritize the privacy of users and are committed to protecting their personal information. This Privacy Policy explains how Rocket VPN collects, uses, and safeguards personal data when users access Rocket VPN, software and related services (the “Services”) on Android, iOS, Windows, and macOS and other platforms. Rocket VPN adheres to privacy laws and regulations in the United Kingdom, and European privacy regulations such as the General Data Protection Regulation (GDPR) and the EU General Data Protection Regulation (EU GDPR) By using Rocket VPN services, users provide consent to the collection and use of their personal information as outlined in Audra’s Privacy Policy. This policy outlines the privacy commitments and compliance responsibilities Rocket VPN services, specifically concerning data collection, use, and user consent.

1. Information We Do Not Collect
At Rocket VPN, we prioritize your privacy and ensure that your online activities remain confidential. To maintain this commitment, we explicitly do not collect or log the following types of information:
• Browsing History
We do not track, store, or monitor the websites you visit, the services you access, or the data you transmit while using Rocket VPN.
• Connection Logs
We do not maintain logs of your connection timestamps, session durations, bandwidth usage, or the IP addresses of the VPN servers you connect to.
• User Activity Data
We do not collect or store any details about the content you view, download, or interact with, including files, messages, or other online activity.
• Originating IP Addresses
We do not record or retain your originating IP address when you connect to our servers, ensuring anonymity and privacy.
• DNS Queries
We do not log DNS queries made during your VPN sessions, preventing tracking of your web activity.
• Device-Specific Information
Except for minimal information required for providing technical support or improving our services (e.g., generic device type, app version or operating system version), we do not collect detailed device identifiers or unique device information (e.g., IMEI, MAC address) that could be used to identify a specific device.
• Location Data
Rocket VPN does not track or log your geographical location or other location-based information.
• Payment Information Details
We do not store sensitive payment information such as credit card numbers or billing details. Payment processing is handled securely through trusted third-party providers.
By not collecting the above data, we ensure that your online activities and personal information remain private and secure while using Rocket VPN.

2. Information We Collect
To provide reliable and secure VPN services, Rocket VPN collects only the minimum necessary information. Below is a detailed list of the information we may collect and how it is used:
• Account Information
What We Collect: When you create an account, we collect your email address and basic account details.
Why We Collect It: This information is used to manage your subscription, send service updates, and provide support.
• Payment Information
What We Collect: For paid subscriptions, we collect information necessary to process payments, such as transaction identifiers and payment confirmation status from our third-party payment processors (e.g., PayPal, Stripe). We do not store your full credit card numbers or other sensitive payment details on our servers.
Why We Collect It: To process and confirm your payments while ensuring your financial data remains secure through our payment partners.
• Technical Information (Aggregated and Anonymized)
What We Collect: Aggregated and anonymized data such as server load, connection success rates, and application crash reports (if you choose to share them). This data is not linked to individual users.
Why We Collect It: To improve service stability, optimization, troubleshoot issues, and enhance user experience.
• Anonymous Usage Data
What We Collect: Aggregated and anonymized statistics on app performance, such as server load or connection success rates.
Why We Collect It: To optimize our network performance and ensure reliable access for all users.
• Customer Support Interactions
What We Collect: Any information you voluntarily provide during customer support requests, including details about technical issues or account-related queries.
Why We Collect It: To resolve your issues efficiently and improve our support services.
• Optional Information
What We Collect: If you choose to participate in feedback surveys or beta testing, we may collect the data you voluntarily provide, such as feature preferences or app performance feedback.
Why We Collect It: To tailor our services to users’ needs and enhance future offerings.
What We Do Not Do With This Data
• We do not share, sell, or rent your personal information to third parties for advertising or marketing purposes.
• We do not link any collected data to your online activities, ensuring your anonymity remains intact.
Rocket VPN remains committed to collecting only what is essential for delivering a secure and reliable VPN service, always respecting your privacy and trust.

3. How We Use Your Information
Rocket VPN is committed to using your information responsibly and only for purposes essential to providing and improving our services. Below is an overview of how we use the information we collect:
• Account Management
Purpose: To create and manage your user account, including authentication, subscription status, and providing access to VPN services.
Information Used: Email address, account details, and subscription status.
• Service Delivery
Purpose: To maintain the functionality and reliability of our VPN service, including server optimization and ensuring uninterrupted connectivity.
Information Used: Anonymous usage data, technical information, and error reports.
• Payment Processing
Purpose: To process payments for subscriptions securely and confirm successful transactions.
Information Used: Transaction details (processed via trusted third-party payment gateways).
• Customer Support
Purpose: To respond to inquiries, troubleshoot issues, and improve user experience based on your feedback.
Information Used: Details provided voluntarily during support interactions.
• Service Improvement
Purpose: To analyze aggregated and anonymized data to identify trends, resolve technical issues, and enhance our infrastructure and features.
Information Used: Diagnostic data, feedback from surveys, and optional participation in beta testing.
• Legal and Regulatory Compliance
Purpose: To comply with applicable laws, enforce our Terms of Service, and cooperate with legitimate law enforcement requests when legally required.
Information Used: Account details and other information strictly as mandated by law.
• Communication with Users
Purpose: To send service updates, subscription renewal reminders, or information about new features and security improvements. We will not send marketing communications unless you explicitly opt in.
Information Used: Email address and account preferences.
Commitment to Limited Use
We do not use your information for purposes unrelated to providing, maintaining, or improving our services. Rocket VPN ensures that your personal information is handled with the utmost care and remains strictly limited to what is necessary.
4. Sharing of Information
At Rocket VPN, we are committed to safeguarding your personal information and only share it under specific, limited circumstances that ensure your privacy and security. Below are the details of when and how information may be shared:
• With Trusted Service Providers
Purpose: We may share limited information with third-party service providers who assist in operating our business, such as payment processors, email delivery services, or customer support platforms.
Information Shared: Only the information necessary to perform the specific service (e.g., transaction details for payment processing).
Safeguards: These providers are contractually obligated to protect your data and use it only for the specified purpose.
• For Legal and Regulatory Compliance
Purpose: We may disclose information if required to comply with applicable laws, regulations, or legal processes, such as court orders or subpoenas.
Information Shared: Only the information legally required, limited to account details or payment-related records.
• To Protect Rights and Security
Purpose: In rare cases, we may share information to enforce our Terms of Service, investigate potential violations, or prevent fraud, abuse, or illegal activity.
Information Shared: Relevant information strictly necessary to address the specific issue.
• In Case of Business Transactions
Purpose: If Rocket VPN undergoes a merger, acquisition, or sale of assets, information may be transferred to the acquiring entity.
Information Shared: Any transferred data will remain subject to the same privacy protections outlined in this policy.
• Aggregated and Anonymized Data
Purpose: We may share aggregated, anonymized usage statistics for research, analysis, or improving our services. This data does not identify individual users.
Information Shared: Non-identifiable usage trends, server performance metrics, or app analytics.
What We Do Not Do
• No Selling of Data: Rocket VPN does not sell, rent, or trade your personal information to third parties for marketing or advertising purposes.
• No Sharing of Online Activity: Your browsing activity, connection details, and VPN usage are never logged or shared.
We ensure that all sharing of information is handled securely and transparently, adhering to our commitment to protecting your privacy at all times.

5. Data Security
Rocket VPN prioritizes the security of your personal information and implements advanced measures to safeguard it against unauthorized access, loss, or misuse. Below are the steps we take to ensure your data remains protected:
• Encryption
All sensitive information, including account details and payment data, is encrypted during transmission using industry-standard encryption protocols such as AES-256 and TLS (Transport Layer Security).
• Secure Servers
Data is stored on secure servers with strict access controls to prevent unauthorized access or data breaches.
• No Logging of Sensitive Data
Rocket VPN operates a no-logs policy for your online activity, ensuring your browsing history, IP addresses, and connection details are never stored.
• Access Controls
Access to personal information is restricted to authorized personnel who require it for operational purposes. These individuals are bound by strict confidentiality agreements.
• Regular Security Audits and Updates
Our systems and infrastructure are continuously monitored and updated to protect against emerging threats and vulnerabilities.
• Multi-Layer Authentication
Administrative systems are protected with multi-factor authentication to prevent unauthorized access to sensitive data.
• Incident Response
In the unlikely event of a data breach, we have a comprehensive incident response plan to mitigate risks, notify affected users, and comply with legal obligations.
• User Responsibilities
While we take extensive measures to protect your data, we encourage users to maintain strong, unique passwords and keep their account credentials secure.
Commitment to Privacy
We continually review and enhance our data security practices to ensure that your personal information is handled with the utmost care and meets the highest industry standards.
If you have any questions or concerns about the security of your data, please contact us at hello@rocket-fiber.co.uk
6. Your Rights
Rocket VPN respects your rights regarding your personal information. Depending on your location and applicable laws, you may have the following rights:
• Right to Access
You have the right to request a copy of the personal information we hold about you.
• Right to Rectification
You can request that we correct or update any inaccuracies in your personal information.
• Right to Erasure
Also known as the “Right to Be Forgotten,” you can request that we delete your personal data, subject to our legal and operational obligations.
• Right to Restrict Processing
You may request that we limit how we process your personal information in certain circumstances, such as when you contest the accuracy of the data.
• Right to Data Portability
Where applicable, you have the right to obtain your personal information in a structured, commonly used, and machine-readable format and transfer it to another service provider.
• Right to Object
You may object to the processing of your personal data for specific purposes, such as direct marketing.
• Right to Withdraw Consent
If we process your personal data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint
If you believe your rights have been violated, you have the right to file a complaint with a relevant data protection authority.
How to Exercise Your Rights
To exercise any of your rights, please contact us at hello@rocket-fiber.co.uk .We will respond to your request within the timeframes required by applicable law and may require verification of your identity to ensure the security of your data.

7. International Data Transfers
Rocket VPN operates on a global scale, which may involve transferring and processing your personal information outside your country of residence. We take all necessary steps to ensure that such data transfers comply with applicable privacy laws and maintain the same level of protection as required in your jurisdiction.
• Data Storage and Processing
Your personal information may be stored and processed on servers located in countries where we or our trusted third-party service providers operate.
• Adequacy of Protection
When transferring data internationally, we ensure that the recipient country provides an adequate level of data protection. If it does not, we implement safeguards such as:
Standard Contractual Clauses (SCCs): Legally binding clauses approved by data protection authorities to ensure adequate protection of your data.
Privacy Shield Frameworks or Equivalent Agreements: Where applicable, compliance with frameworks designed to protect data during international transfers.
• Third-Party Providers
Any third-party service providers involved in processing your data are contractually obligated to handle it securely and in compliance with applicable privacy laws.
• User Consent
By using Rocket VPN, you acknowledge and agree that your data may be transferred to, processed, and stored in countries other than your own, where privacy protections may differ.
• Safeguards for Your Data
We use encryption, secure transmission protocols, and strict access controls to ensure your personal information remains protected, regardless of where it is processed.
Commitment to Privacy
Rocket VPN remains committed to maintaining the confidentiality and security of your information, even when it is processed internationally. If you have questions about our data transfer practices, please contact us at hello@rocket-fiber.co.uk.

8. GDPR Compliance
Rocket VPN is committed to complying with the General Data Protection Regulation (GDPR) for users located in the European Economic Area (EEA). Below is how we ensure our services meet GDPR requirements:
• Legal Basis for Processing
We process your personal data only when we have a lawful basis to do so, including:
Consent: When you provide explicit consent for specific purposes.
Contractual Necessity: To provide the services you requested.
Legal Obligation: To comply with applicable laws.
o Legitimate Interests: To improve and secure our services without overriding your rights.
• Data Minimization
We collect only the information necessary to provide and improve our services, adhering to the principle of data minimization.
• Your Rights Under GDPR
As an EEA user, you have the following rights concerning your personal data:
Right to Access: Request a copy of your personal data.
Right to Rectification: Correct inaccurate or incomplete information.
Right to Erasure: Request deletion of your data under certain conditions.
Right to Restrict Processing: Limit how we process your data.
Right to Data Portability: Transfer your data to another service provider in a structured, machine-readable format.
Right to Object: Object to specific data processing activities, such as marketing.
Right to Withdraw Consent: Withdraw your consent for data processing at any time.
• Data Transfers Outside the EEA
When transferring personal data outside the EEA, we ensure compliance with GDPR by:
Implementing Standard Contractual Clauses (SCCs).
o Relying on adequacy decisions by the European Commission, where applicable.
Applying appropriate technical and organizational measures to protect your data.
• Data Protection Officer (DPO)
We have appointed a Data Protection Officer to oversee compliance with GDPR and handle user inquiries about data protection.
• Retention Period
We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.
• Right to Lodge a Complaint
If you believe we have violated GDPR, you have the right to lodge a complaint with your local data protection authority.
Contact Information
If you have questions or requests related to GDPR, you can contact our Data Protection Officer at [please insert DPO email address].

9. Children’s Privacy
Rocket VPN is committed to protecting the privacy of children and ensuring compliance with relevant laws in the UK and the European Union (EU), including the UK GDPR, the EU GDPR, and other applicable regulations.
• Age Restrictions
Our services are not intended for individuals under the age of 18. We do not knowingly collect, use, or store personal data from children below this age.
• Parental Consent
In accordance with the GDPR, we do not process personal data of children under the age of 16 without verified parental or guardian consent (or the applicable age threshold in your Member State or jurisdiction, which may be lowered to 13).
• Actions on Unauthorized Data Collection
If you are a parent or guardian and believe that your child has provided us with personal data without your consent, please contact us at [support email]. We will take immediate steps to delete such data in compliance with GDPR requirements.
• Compliance and Safeguards
We have implemented robust safeguards to prevent the collection of children’s data without appropriate consent and to ensure compliance with privacy laws in the UK and EU.
• No Targeted Services or Marketing
Rocket VPN does not target its services, products, or advertisements toward children. We do not collect or use data from children for marketing or profiling purposes.
Parental Guidance and Awareness
We encourage parents and guardians to be proactive in educating their children about safe online practices and to monitor their use of online services.
If you have any concerns or questions about our Children’s Privacy policy or believe we may have inadvertently collected data from a child, please contact us at hello@rocket-fiber.co.uk.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or for legal, regulatory, or security reasons.
• Notification of Changes
If we make significant changes to how we collect, use, or share your personal information, we will notify you by updating the “Effective Date” at the top of this policy. In some cases, we may also provide additional notice, such as posting a prominent notice on our website or sending a direct notification to you.
• Reviewing the Policy
We encourage you to regularly review this Privacy Policy to stay informed about how we protect your data and your rights.
• Legal Requirements
Any updates to the Privacy Policy will comply with applicable data protection laws in the UK, EU, and other relevant jurisdictions, ensuring that your rights are always respected.

11. Cookies and Other Technologies
• Information Collected Using: We use automated data collection tools such as Cookies collect certain information. Cookies are small text files placed on your device to identify logins and monitor usage.
• Information Sent by Your Mobile Device: We collect information sent by your mobile device, including device identifiers and user settings.

12. Disclosure to Third Parties
• Strategic Partners: We may share information with partners who help provide products and services or assist in marketing.
• Government and Law Enforcement: We may disclose information to comply with legal requirements or protect our rights and safety.
• Third-Party Services: Our VPN may contain links to third-party websites. We are not responsible for the privacy practices of these third parties.

13. Your Choices
• Opt-Out: You can opt out of promotional communications, but essential service-related communications cannot be opted out of.
• Access and Modification: You can access and modify personal information by contacting us.
• Deletion: To request deletion of personal information and your account, please contact us. Some information may remain in archived/backup copies as required by law.
In conclusion, Rocket Fiber Limited is dedicated to protecting the privacy of our users. This Privacy Policy outlines our commitment to transparency and accountability in how we handle your personal data. We adhere to strict data minimization principles, collecting only the essential information necessary to provide and improve our VPN services. We maintain a strong no-logs policy, ensuring your online activities remain private and confidential. We implement robust security measures to safeguard your data and respect your rights under applicable data protection laws, including the UK GDPR and, where applicable, the EU GDPR. We are committed to continuous improvement in our privacy practices and will regularly review and update this policy to reflect evolving legal and technological landscapes. By using Rocket VPN, you entrust us with your privacy, and we are committed to upholding that trust by maintaining the highest standards of data protection.